PrestaShop Support

Are you having issues with your PrestaShop site, or need someone to call when you have a question or a bug? You could post to the PrestaShop forum and hope for an answer or a fix. Or you could sign up for one of PrestaShop’s support packages as well and deal with their limitations and slow responses. Or, you can let us support your PrestaShop store. We are experts in all aspects of PrestaShop development and troubleshooting issues related with PrestaShop. We have 10 years of PrestaShop experience, our developers are major moderators on the PrestaShop forums, and have launched over 600 stores while supporting hundreds more.

How our PrestaShop support works

We offer a wide variety of plans, our lowest plan features 2 hours of support, the hours in all of our plans are valid for one year from purchase date or until you use all the included hours. Unlike other companies our plans do not have limits on how many hours or incidences you can use in a month. By purchasing a plan you are moved to the front of the line when you need support. We typically have most support requests closed within the first 24 hours. Our ticket system allows you to submit tickets 24 hours a day, 7 days a week unlike our competitors. We also support all versions of PrestaShop as well, if you have an older version and need support, no problem. Our developers have worked with PrestaShop for years, we are familiar with all PrestaShop versions.

PrestaShop Support Plans



2 hours of support
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4 hours of support
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10 hours of support
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20 hours of support
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Frequently Asked Questions

No, our plans are not monthly. You purchase the a time block and you have up to one year to use the time. We have many clients that purchase time blocks and do not use them right away, they keep them just in case an issue comes up with their shop.
We respond to most requests within 2 hours. Most of the times with our response is letting the client know that the issue is fixed. Some issues do take longer to fix than that, especially custom work, so we cannot guarantee that your issue will be solved that quickly.
When you run out of time and email will be sent to you. You can then purchase more time to top up your account at a discounted price.
We bill our time against the time in your account in 6 minute increments. We do not have a minimum charge like most companies, if a task takes 12 minutes, we bill for 12 minutes, not a half hour.
In your account you can track the used time and unused time on your time page. You can see the time per task and the time remaining in your account. account time
The time in your account expires one year after purchase. So you can purchase time today and have a safety net when you need it.
We are based out of Nashville Tennessee in the United States. But we have employees all over the world, namely the UK, Italy, Germany, Turkey, and Japan. We do not use Indian contractors for our development work.