Are you having issues with your PrestaShop site, or need someone to call when you have a question or a bug? You could post to the PrestaShop forum and hope for an answer or a fix. Or you could sign up for one of PrestaShop’s support packages as well and deal with their limitations and slow responses. Or, you can let us support your PrestaShop store. We are experts in all aspects of PrestaShop development and troubleshooting issues related with PrestaShop. We have 10 years of PrestaShop experience, our developers are major moderators on the PrestaShop forums, and have launched over 600 stores while supporting hundreds more.
How our PrestaShop support works
We offer a wide variety of plans, our lowest plan features 2 hours of support, the hours in all of our plans are valid for one year from purchase date or until you use all the included hours. Unlike other companies our plans do not have limits on how many hours or incidences you can use in a month. By purchasing a plan you are moved to the front of the line when you need support. We typically have most support requests closed within the first 24 hours. Our ticket system allows you to submit tickets 24 hours a day, 7 days a week unlike our competitors. We also support all versions of PrestaShop as well, if you have an older version and need support, no problem. Our developers have worked with PrestaShop for years, we are familiar with all PrestaShop versions.