Shopify Support

Are you in need of theme changes with your Shopify store? This is something we can handle. Or it might be time for a refresh of the whole store, with a new theme, new layout, and newer apps. We can handle this as well. Our team has extensive knowledge of Shopify, so we can handle your issues quickly, without any problems. At dh42 we specialize in e-commerce, so we know most of the common issues that merchants face, and we know how to get your issues worked out quickly.

How our Shopify support works

We offer a wide variety of plans, our lowest plan features 2 hours of support, the hours in all of our plans are valid for one year from purchase date or until you use all the included hours. Unlike other companies our plans do not have limits on how many hours or incidences you can use in a month. By purchasing a plan you are moved to the front of the line when you need support. We typically have most support requests closed within the first 24 hours. Our ticket system allows you to submit tickets 24 hours a day, 7 days a week unlike our competitors. Our developers have worked with Shopify for years, we are familiar with the core of Shopify and most Shopify apps. We also know the limitations of Shopify and the apps as well.

Basic

$250

2 hours of support
Get Support

Essential

$500

4 hours of support
Get Support

Advanced

$1000

10 hours of support
Get Support

Professional

$2000

20 hours of support
Get Support

Frequently Asked Questions

No, our plans are not monthly. You purchase the a time block and you have up to one year to use the time. We have many clients that purchase time blocks and do not use them right away, they keep them just in case an issue comes up with their shop.
We respond to most requests within 2 hours. Most of the times with our response is letting the client know that the issue is fixed. Some issues do take longer to fix than that, especially custom work, so we cannot guarantee that your issue will be solved that quickly.
When you run out of time and email will be sent to you. You can then purchase more time to top up your account at a discounted price.
We bill our time against the time in your account in 6 minute increments. We do not have a minimum charge like most companies, if a task takes 12 minutes, we bill for 12 minutes, not a half hour.
In your account you can track the used time and unused time on your time page. You can see the time per task and the time remaining in your account. account time
The time in your account expires one year after purchase. So you can purchase time today and have a safety net when you need it.
We are based out of Nashville Tennessee in the United States. But we have employees all over the world, namely the UK, Italy, Germany, Turkey, and Japan. We do not use Indian contractors for our development work.